Data deletion
Last updated: October 10, 2026
You can ask us at any time to delete your account and personal data, including data we received through WhatsApp or Meta.
How to request it
- In the apps: in Bella Mimos go to Account → Delete my account; in Bella Mimos Partners, Profile → Delete my account. It happens right away if you have no open bookings, refunds or payouts.
- E-mail hola@bellamimos.com with the subject "Delete my data", from your account e-mail or giving the phone number you booked with.
- To stop SMS or WhatsApp messages without deleting your account, reply STOP or BAJA to any of our messages.
What happens next
- We confirm your identity and delete or anonymise your account, profile, addresses, messages and contact numbers within 30 days, and let you know when it's done.
- If you have a pending booking, we cancel or complete it before deletion.
What we must keep
Payment and invoicing records are kept, without contact details, for as long as Dominican tax law requires. Published reviews become anonymous.