Privacy policy

Data we collect

• Account and contact: name, e-mail, phone and WhatsApp number, preferred language and password (stored hashed).
• Bookings: services chosen, date and time, service address or location, notes for the professional, booking chat messages, tips and reviews.
• Professionals: public profile details (business name, photo, description, services and prices, areas served), verification documents and licences (approved ones other than the ID may be sent to a customer with a booking who asks), and payout details (stored encrypted).
• Payments: amount, currency and status of each payment. Card details are handled directly by the payment provider; Bella Mimos never sees or stores them.
• Technical data: IP address, browser type, and the cookies needed to keep you signed in and remember your language and currency.
• In our apps: your phone's exact location, only when you tap "Use my current location" (while booking, saving a place or, for professionals, setting your starting point); the photos you choose or take to share on a booking (only you and the other party see them) or, for professionals, for your portfolio and verification; and a push-notification token for your phone.

How we use it

• To provide the service: create and manage bookings, connect customers and professionals, calculate prices and take payment.
• To keep you updated about your booking by e-mail, on-site notifications, SMS and WhatsApp (confirmations, arrival, completion, reminders and chat messages).
• Push notifications in the Bella Mimos apps with those same updates. You can turn them off at any time in your phone's settings.
• The location you share from the app while booking or saving a place is used to send your professional to the right door and to price the trip; a professional's starting point is used to measure their travel. We don't track it in the background.
• Safety and quality: verifying professionals, preventing fraud, enforcing our rules (such as suspensions for missed appointments) and resolving disputes.
• To meet legal and tax obligations.
• We do not sell your personal data or use it for third-party advertising.

SMS

• If you choose to get updates by SMS (when booking or in your profile) and give us your mobile number, we send you text messages only about your bookings: confirmations, changes, your professional's arrival, reminders and booking-chat messages. Message frequency varies with your bookings. Message and data rates may apply.
• Reply STOP at any time to stop SMS, or HELP for help; you can also write to hola@bellamimos.com. You will still receive updates by e-mail and on the site.
• No mobile information will be sold or shared with third parties for promotional or marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties; they are used only by the providers that deliver our messages.

WhatsApp

• We use Meta's official WhatsApp Business API to send booking messages from the Bella Mimos number and to relay messages between customer and professional without sharing their personal numbers.
• You can stop WhatsApp messages at any time by replying STOP or BAJA. You will still receive updates by e-mail and on the site.

Who we share it with

• Between customer and professional: only what is needed to carry out the service (name, service address, booking details).
• Service providers working for us: hosting and database on our own servers; Resend (e-mail); Meta Platforms (WhatsApp); Sent (SMS); PayPal, Stripe and Dominican banks or processors (payments); Google (maps and automatic translation of profile texts); Expo, Apple and Google (delivering push notifications to the apps).
• Authorities, when required by law.
• Some of these providers process data outside the Dominican Republic (for example in the United States or the European Union) with appropriate safeguards.

Public profiles

An approved professional's profile (business name, photo, description, services, prices, areas and reviews) is public and may appear in search engines. Their phone, e-mail and documents are never published.

How long we keep it

For as long as your account is active. Booking and payment records are kept as long as Dominican tax and accounting law requires; everything else is deleted or anonymised when you ask for deletion or close your account.

Your rights

You can ask to access, correct, update, object to or delete your data by writing to hola@bellamimos.com. We reply within 30 days. Deletion instructions are at bellamimos.com/en/data-deletion.

Security

We use encrypted connections (HTTPS), role-based access control, encryption of professionals' payout details and audit logs. No system is 100% secure; if an incident affects you, we will tell you.

Children

Bella Mimos is not directed at anyone under 18. Services for children (such as childcare) are always booked by a responsible adult.

Changes and contact

We may update this policy; the date of the latest version is shown above. Questions: hola@bellamimos.com · Pretty Things Online SRL, Santo Domingo, Dominican Republic.