Terms of service

What Bella Mimos is

Bella Mimos is a platform that connects customers with independent professionals who provide at-home beauty, wellness and home services in the Dominican Republic. Professionals are not Bella Mimos employees; each is responsible for the quality and manner of their service.

Accounts

• You must be 18 or older, give accurate information and keep your password secret. You can also book as a guest without an account.
• We may suspend an account that breaks these terms. A suspended account can still view its information but cannot make changes or new bookings.

Bookings and prices

• Professionals set their prices in Dominican pesos (DOP). If you choose to pay in USD or EUR, we show the converted, rounded amount, and that is the amount charged.
• The total includes the services and, where applicable, a travel fee. A booking is confirmed when the professional accepts it (or immediately, if they offer instant booking).

Payments, fees and tips

• Payments are processed by third-party payment providers. Bella Mimos collects on the professional's behalf and pays out their share after deducting the platform fee.
• Tips are optional and go entirely to the professional.

Cancellations, refunds and no-shows

• These terms are summarised on the booking form, and the customer accepts them before paying.
• Cancel 24 hours or more before the appointment and we reverse the charge or refund 100%.
• Cancel less than 24 hours before and a cancellation fee of 10% of the total applies; we refund the other 90%. The same applies if nobody is there when the professional arrives (no answer for 30 minutes).
• These terms apply to every service, including events, weddings, groups and private chefs.
• Changing the date or time: free 24 hours or more before, if the professional agrees. With less than 24 hours' notice, a change counts as a late cancellation.
• If the professional cancels or does not show up, the customer gets 100% back, including transport and tips, and where possible we offer another professional. The professional bears the payment fees and refund costs, which Bella Mimos may deduct from their earnings or future payouts. A professional who misses 3 appointments without cancelling at least 1 hour beforehand is suspended.
• Problems with a service must be reported within 24 hours using “Report a problem”. Bella Mimos reviews each case and may offer a redo, a partial refund or credits.
• Refunds go back to the original payment method in the currency charged, usually within 5–10 business days depending on your bank; you can choose credits instead. Credits used on a cancelled booking are returned automatically.

During the service

The professional confirms arrival and completion, and the customer confirms them on the site, by e-mail or on WhatsApp. Both sides must treat each other with respect and provide a safe environment.

Text messages (SMS) and WhatsApp

• Program: Bella Mimos booking alerts. If you choose SMS or WhatsApp and give us your number, you agree to receive messages about your bookings: confirmations, changes and cancellations, notice that your professional is on the way or has arrived, reminders, review requests and booking-chat messages. Professionals are also told about new bookings and changes. When you subscribe you receive a confirmation text. We do not send marketing by SMS.
• Message frequency varies with your bookings (usually 3 to 8 messages per booking, plus chat replies). Message and data rates from your carrier may apply.
• To stop, reply STOP to any message; we confirm the opt-out and will not text you on that channel again. Reply HELP for help, or e-mail hola@bellamimos.com. You can also switch channel in your profile or when booking.
• Giving your number and agreeing to SMS is not required to book: without it you still get updates by e-mail and on the site. Carriers are not liable for delayed or undelivered messages. Your number is handled under our Privacy policy and is not shared with third parties for marketing.

Reviews and content

Reviews must be honest and based on a real service. We may remove false, offensive or illegal content. Professionals allow us to show their profile, photos and texts (including automatic translations) on the site and in search engines.

Professionals and affiliates

Professionals must have the training and meet their own tax obligations. Each professional is responsible for holding, keeping up to date and proving every document, approval, registration, licence and permit the services they offer require; Bella Mimos checks what they upload but does not issue or guarantee it. When a customer with a booking asks, Bella Mimos may send them copies of the professional's approved documents (never the government ID) through a link that expires. Affiliates earn commissions under the terms of their programme.

Liability

Bella Mimos acts as an intermediary. To the extent the law allows, we are not liable for damage caused by a professional's performance of a service; we will help you resolve any claim.

Governing law

These terms are governed by the laws of the Dominican Republic, and the courts of Santo Domingo have jurisdiction. Contact: hola@bellamimos.com.