Help for professionals

Getting started

Joining is free. We only earn a commission when you complete a booking.

1. 1Create your account

   • Open the For professionals page and tap Create my professional profile.
   • Under I want to… choose Offer my services as a professional, then fill in your name, email, mobile number and a password (at least 8 characters).
   • Tap Create account.

   

   

2. 2Confirm your email

   • We send you an email with a confirmation link. Tap it to open your provider portal.
   • The link stays valid for at least an hour. If it has expired, go to Sign in and request a new one.
   • Can't find it? Check your spam or promotions folder.

   

3. 3Follow your checklist

   • Your Dashboard shows what's still missing: profile, WhatsApp, address and coverage area, at least one service with a price, your working hours, your government ID and your payout details.
   • Each item is explained below. As soon as everything is ticked, your profile goes to our team for review.
   • We check your documents and approve your profile, then you appear in search and customers can book you. We let you know when you're live.
   • Nannies, babysitters and eldercare: a police clearance certificate (certificado de no antecedentes penales) is required before we can approve you.
   • Homeopathy and natural health: upload a certificate of your training or qualification with your other documents.

   

Set up your profile

1. 1Write it once, in Spanish

   • In Profile, add your business or artist name, a short headline and a few lines about you.
   • Write in Spanish, then tap Translate automatically to fill in English, Italian and French. Read each tab and fix anything that sounds odd, then tap Save.
   • Tick everything you offer and the languages you speak. Tourists often book in English, Italian or French.
   • Add photos of your work in Portfolio. Customers decide largely on your portfolio.

   

2. 2Your phone and booking alerts

   • Pick your country code from the list, then type the rest of your number. We send booking alerts there, and our team contacts you there.
   • Booking updates arrive by SMS (text message), with a link to open the booking and reply. WhatsApp alerts are coming soon.

   

3. 3Where you start from and where you go

   • Add the address you usually leave from, and tap Use my location while you're there to drop the pin. Only you and our team see this address; customers only see your general area.
   • Set how far you travel. You won't get bookings outside that circle.
   • Open each city and tick the neighbourhoods you'll travel to, or Whole city (all neighbourhoods). Customers searching there will find you.
   • Your area isn't listed? Tell us and we can add it.

   

4. 4Transport

   • Included in my prices (Recommended): no separate travel charge. Add the ride cost to your service prices; customers see one all-in price, so you'll likely get more bookings.
   • Ride-app fare: priced like an UberXL ride there and back, plus a margin. Nothing to enter. For example, 12 km and 25 minutes away comes to RD$1,140.
   • By distance: your own base fee plus a price per km and per minute, there and back, with a minimum and an optional maximum.
   • Flat fee: the same amount on every booking.
   • Distances are real road distance and driving time from your starting point. The customer sees the exact amount before paying, and transport is 100% yours.

   

5. 5Services and prices

   • In Services, choose a category, then start from a common service or write your own.
   • Set the duration and your price in Dominican pesos (RD$). Customers can pay in pesos, US dollars or euros; we convert, and your price and earnings stay in RD$.
   • Chefs: tick I can teach you on cooking services. Customers can then ask to learn while you cook, and the booking shows 🎓.
   • Tap Add service. Use Hide to take a service off your profile for a while.

   

6. 6Working hours

   • In Hours, tick the days you work and set the times, then tap Save hours. Customers can only book inside these hours (Dominican time).
   • Going away or taking a day off? Add it under Time off so nobody books a slot you can't keep.
   • Leave enough time between bookings for travel. In your profile you can also set the minimum notice you need before a booking.

   

7. 7ID & licences

   • In ID & licences, upload your cédula or passport (front and back), plus any licences, permits or certificates.
   • We only keep the last 4 characters of the number. Files are private: only you and our verification team can see them.
   • Each document shows its status: in review, approved or rejected (with the reason).

   

8. 8Payout details

   • In Payouts, add the account holder's name exactly as the bank has it, the phone linked to the account, your bank, the account type and number.
   • Your account number is encrypted before it's saved. Only the last 4 digits are shown, and our payments team views it only when sending your payment.

   

Bookings day to day

1. 1Accept or decline requests

   • New bookings reach you by text message and appear under New requests on your dashboard, with what you'll earn.
   • Tap Accept or Decline. Declining a request is free. Answer quickly: customers are waiting.
   • Prefer not to approve each one? Turn on Instant booking (accept automatically) in your profile.

   

2. 2Everything about the booking

   • Open a booking to see the date and time, the address with Directions in Waze, Google Maps or Apple Maps, and how to find the customer (gate code, parking, which building).
   • You also see how they want to be contacted on arrival, the services and Your earnings.
   • 🎓 Wants to learn — teach while you cook.
   • Some customers book as guests, without an account. You handle them exactly the same way.

   

3. 3On the day

   • Tap I'm on my way when you leave. Use Send my location or Share live so the customer knows when you'll arrive.
   • Message the customer from the booking. Messages also reach them on WhatsApp from the Bella Mimos number, so nobody sees the other's personal phone.
   • When you get there, mark that you've arrived; when you finish, mark it completed. The customer confirms each step, then can leave a tip and a review, and you rate the customer.

   

Changes, cancellations and no-shows

The same 24-hour rule applies to every service, and to date or time changes as well as cancellations.

1. 1When a customer asks to move a booking

   • The customer can only pick a new time 24 hours or more ahead. The booking keeps its original time until you answer.
   • Tap Accept new time or Decline.

   

Missed appointments: not showing up, or cancelling an accepted booking less than 1 hour before it starts, counts as a missed appointment. Three missed appointments suspend your account. If you can't make it, cancel as early as possible and message the customer.

Earnings and payouts

You keep 80% of your service prices, plus 100% of transport and tips. Bella Mimos keeps 20% of the service price only.

1. 1See what you've earned

   • Your Dashboard shows your rating, completed bookings and Earnings this month. Each booking also shows Your earnings.
   • Payouts go to the bank account in Payouts.
   • For your first 3 months on Bella Mimos, payouts are monthly. After 3 months you can switch to weekly payouts; just ask us.

   

Frequently asked questions